Frequently Asked Questions

Why can't I launch the coach ?

If a click on "Launch coach" doesn't open a popup window, you might have a popup blocker installed or javascript might be disabled. Hence you should configure your popup blocker to allow popups from or activate Javascript.

If the popup opens but you can't see or play the game, try one of the following:

  • Check that Flash version 10 (or more recent) is installed (download the latest version here)
  • Restart your computer after Flash 10 has been installed
  • If none of the above works, try with Firefox browser (download the latest version here)

Why do I get an error message once the coach is launched ?

Error messages during or at the end of a game can be caused by:

  • A firewall preventing (Flash) outbound access to (typical in a professional environment). Contact your network administrator to have the firewall allowing access to on port 80.
  • An unstable internet connection
  • A sign out of your session (on the web page) while playing with the Coach Pro version

How can I participate to the Top-10 bankrolls competition ?

To participate to the Top-10 bankrolls competition you need to play with the Coach Pro version (requires to be signed in).

Why can't I sign in with my new account ?

For a new account to be active, the email must be validated (using the link sent to your email address).

In addition, if the "Poker room" payment option has been selected, you need to create a new account at the poker room of your choice using our bonus code (see hereunder) and your account will be activated (for a duration of 3 years) within 7 days after you have met the poker room's requirements:

Poker room Requirements Bonus code /
Referral code
Absolute Poker Deposit at least $50 and play 300 real money hands. MYPOKERCOACH
Carbon Poker Deposit at least $50 and earn 400 VIP points. MYPOKERCOACH

I still have a question: how can I get in touch with the team ?

If you have any further question or problem, please email us at

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